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Privacy Policy & GDPR

Run Charlie’s Commitment to GDPR

At Run Charlie Ltd, we have always maintained our users' right to data privacy. We recognise that the GDPR will help all businesses move towards the highest standards of operations in protecting customer data and we fully embrace this move. All system designs through our software provider Cloud Commerce Pro are now considered for compliance with both the letter and the spirit of the GDPR regulation.

What data is passed to Cloud Commerce Pro from selling channels such as Amazon, eBay or Run Charlie Website?

When a sale happens on a channel we download the buyer contact details (which includes name, address, provided telephone numbers and email address), the delivery address, contact details and details of the order and subsequent payment amount. We do not handle credit or debit card information and are not party to any data that would expose the buyer to any financial risk.

Does Run Charlie or Cloud Commerce Pro store sensitive data?

No, sale data does not contain any sensitive data such as personal information about buyers.

Does Run Charlie or Cloud Commerce Pro pass customers data to 3rd parties?

We share delivery information with 3rd parties such as couriers and accounting services only for the purpose of processing an order through the system and obtaining shipping labels. We never share information for marketing purposes on our behalf. We do not use any third-party marketing services.

Does Run Charlie and Cloud Commerce Pro keep records of processing?

We maintain the data for the order and accounts transactions for at least 6 years due to our legal obligation for H.M.R.C. record keeping. The data is removed for address labels after three weeks to allow for Run Charlie to reprint labels. Run Charlie can regenerate a new label after this time for order processing purposes only.

Run Charlie and Cloud Commerce Pro’s Breach of Data Policy

In line with GDPR we have a duty to report a data breach to the regulator as soon as we are aware of it. The regulator in the U.K. where the head office of Cloud Commerce Pro Ltd is based, is the Information Commissions Office. https://ico.org.uk/

How does Run Charlie and Cloud Commerce Pro store data?

Wherever possible we encrypt data with secret keys and take all reasonable steps to ensure data access is kept to a minimum.

Does Run Charlie and Cloud Commerce Pro review our processes?

We have always constantly reviewed our processes and take regular opportunities to adopt new best practices. We believe that our obligations to meet GDPR regulations for storage and processing of our customers and user data was already met by Cloud Commerce Pro’s internal policies that pre-date GDPR. We keep this under review.

Does Run Charlie and Cloud Commerce Pro store special category data or financial data?

No.

Does Run Charlie and Cloud Commerce Pro allow data to be used for email marketing?

No. We do not allow user data to be used for email marketing purposes. If we were to use email marketing through services like Mailchimp in the future, it would only be with the recipient’s explicit permission which would not be gained via a third party on your behalf.

Where does Run Charlie and Cloud Commerce Pro store data?

We store all data in our partner’s highly secure data centres in Glasgow and London. Our partner Iomart is one of Europe’s leading data centre specialists and you can read their GDPR information here https://www.iomart.com/secure/data-protection/

Access to data

You have a right to access any personal data held by us and you can exercise that right by contacting us below. Our aim is to respond a request promptly and within the legally required limit of 40 days.

Update of personal data

If you wish to update personal data submitted to us, please contact us below. Once we are informed that any personal data held by us is no longer accurate we will make changes based on your updated information.

Withdrawal of consent

Where we hold data based on consent, individuals have a right to withdraw consent at any time. To withdraw consent to our processing of your personal data please contact us below.

Other rights

This statement is intended to provide information about what personal data we collect about you and how it is used. As well as rights of access and amendment referred to above, individuals may have other rights in relation to the personal data we hold, such as a right to erasure/deletion, to restrict or object to our processing of personal data and the right to data portability. For further information on these rights please contact us below.

Complaints

If you do want to complain about our use of your personal data, please contact us below with the details of your complaint. You also have the right to register a complaint with the Information Commissioner's Office

Contacting us about your data

If you have any questions about this privacy statement or how and why we process personal data, please contact us at:

Name: Jason Marsh
Address: Run Charlie Ltd. Claughton Ind. Est. Brockholes Way, Claughton-on-Brock. PR3 0PZ
Email: customerservice@runcharlie.co.uk
Telephone: 0845 5199 203

Ordering and paying for online orders with runcharlie.co.uk is both safe and secure.


Security is one of the greatest fears when placing online orders and we as a company have invested in a totally secure and safe site for you to shop. Once you checkout, we encrypt all your details using Internet standard encryption technology (SSL).

If a site is secure, a padlock will appear in the bottom right hand section of your screen when you are in the payment card entry area. Occasionally the padlock will not be visible but the page is still secure. If you do not see the padlock, you can check by right-clicking anywhere on the page (except on an image) and select Properties. If the URL starts https: the s indicates that the page is secure.

Privacy Policy
We are committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

This web site uses etracker technology (www.etracker.com) to collect visitor behaviour data. This data is collected anonymously to be used for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data is not personally identifiable. The data will not be used to identify a visitor personally and is not aggregated with any personal data. The collection and storage of data may be refused at any time with respect to subsequent services.

This web site uses Google Analytics to help analyze how users use the site. The tool uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the webiste and to compile statistical reports on website activity for Run Charlie Ltd. We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IIP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

The information we collect and how we use it
When you register with our website we need to know your name, email address, correspondence address, contact telephone numbers and payment card details. We gather this information to allow us to process your orders and provide you with the information/goods requested. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, email, SMS or telephone to ask you for your feedback and comments on our services. In addition we may use and share the information (which we will keep for a reasonable period) for marketing and profiling your preferences.

How we protect your information
The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy, including firewall security and password protection

Cookies
runcharlie.co.uk makes use of cookies (cookies are small pieces of information that are sent from our website to the cookie file of the browser on your computer’s hard disc).

Cookies are used for several reasons:

a)To allow you to carry information across pages of our website and avoid having to re-enter information when you return to the site.

b)To monitor our website traffic and analyse how our website works. This will allow us to make changes to the website in the future and make it easier to use.

c)To deliver more relevant advertisements on websites that display advertising by showing you products you might be interested in based on your most recent visit to our site.

You have the ability to accept or decline cookies by modifying the settings in your browser. The majority of browsers will allow the user to alter the settings used for cookies. The help menu on your browser will have further details. Please remember that turning cookies off will restrict your access to our website.If you have your browser set to disable all cookies then you will not be able to access many parts of the runcharlie.co.uk website. If your browser is set to prompt you when cookies are being used, you will have to answer ‘yes’ when prompted to gain full access.

Sale of business
In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchaser and their advisers and will be passed on to the new owners of the business.

Updating your details
If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, please let us know the correct details by sending an email to customerservices@runcharlie.co.uk.

Disclosure of information
We comply with and are registered under the Data Protection laws in the United Kingdom. We take all reasonable care to prevent any unauthorised access to and use of your personal data. Our staff and those working for our agents and contractors maintain a responsibility to keep your information confidential and will only use it to offer relevant products and services related to your enquiry. We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you do not wish to receive any mailings, email unsubscribe@runcharlie.co.uk with your email address, customer number or name and address details.

Your consent
By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes. Owing to the global nature of the internet infrastructure, the information you provide may be transferred to companies based in countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information, and where we pass your information to such companies (other than in transit across the internet), we will ensure that they treat your information with the same level of protection as if we were dealing with it ourselves. By submitting your information you confirm your consent to these transfers.
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